GDPR POLICY
Our Privacy Promise
I & E Smith Services shall ensure that data provided by our customers shall only be used for the following purposes;
- To identify customers and their home addresses where the customer needs to be contacted to enable I & E Smith Services to fulfil our responsibilities for the installation, maintenance and repair of equipment on site and/or fulfilment of sales orders.
- To communicate with customers regarding the service/delivery and any works undertaken.
- To seek feedback.
- To itemise specifications, invoices, contracts and other administrative tasks associated with the delivery of our services and works.
We promise:
- To keep your data safe and private.
- Not to sell your data.
- To give you ways to review your choices at any time.
Where we collect personal information from
Data you give to us:
- When you talk to us on the phone or in person.
- When you use our website.
- In emails and letters.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of I & E Smith Services. After you stop being a customer, we may keep your data for up to 3 years to respond to any questions or complaints. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
How to get a copy of your personal information
You can access your personal information we hold by writing to us at this address:
F.A.O. Faye Smith, I & E Smith Services, Belwade Cottage, Aboyne, Aberdeenshire, AB34 5QG.
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take all reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’.
You can ask us to restrict the use of your personal information if:
- It is not accurate.
- It has been used unlawfully but you don’t want us to delete it.
How to withdraw your consent
You can withdraw your consent at any time. Please contact us if you wish to do so.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us using the address detailed above. You also have the right to complain to the Information Commissioner’s Office https://ico.org.uk/concerns/